Successful
supervisors coach their team towards achievement. A bank teller equipped with great training and superior
coaching will find success.
In an atmosphere where team members can fully use their skills,
knowledge and creativity, they reach the goals of the department and the
company. The supervisor’s job is to encourage the team, organize ongoing work with clear direction and
specific goals.
Learn to
use the strengths of each team member. Challenge them to build a plan and
execute it. Help them to see the value of what they do and how that value
relates to the success of the team.
A
supervisor who doesn’t know how to coach their teller line, tends to
hover. Hovering over the teller
line can make the tellers feel anxious.
That anxiety will show when they are talking with customers. I have put together a webinar to help supervisors learn to encourage
their teller line towards greater efficiency and customer service
excellence…and stop hovering.
Learn more
about this webinar by clicking here:
Still learning,
Honey
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