Tuesday, August 26, 2014

Get Your Learning On!


In the most basic sense learning involves acquiring new knowledge, skills and attitudes that result in some change in our ability to do something. In competence-based training we seek to promote a change that results in greater competence to perform certain desired work functions.
Much has been written about how individuals learn. What’s been your experience learning? How have you learned in different learning situations? I attended an Accelerated Learning Workshop and was taught how to improve my reading skills. The instructor introduced a theory about speed reading, gave us an example of how it worked and then had us do an exercise. I knew I could benefit greatly by improving how well I retained information and how fast I could read. Then he paired us with a learning partner and we did additional exercises around reading and retention and then discussed the exercise with our learning partner. I still use much of what I learned in that workshop today.
In our upcoming Train the Trainer Boot Camp, attendees will be pumped about learning techniques, tips and approaches that help get the learning on when they conduct training!
Learning is often for the practical purpose of developing competence in an activity. This could be work related, such as learning how to complete a procedure; or it could be for fun, such as learning to play a card game. Learning in these situations involves actually doing the activities, and improvement in performance requires practice over time.
All learning involves the acquiring of some knowledge, though the extent of this would vary depending on what is to be learned. Learning a new language, for example requires much knowledge acquisition. However, even in skill-based activities like playing tennis, there is still important knowledge to be acquired for effective performance, for example, the rules of the game. The key process in knowledge acquisition is memory.
However, the mere acquisition of knowledge in itself is often not sufficient for effective learning. Learners need to make sense of what they have learned and know when, where and how to use this knowledge. In most cases, understanding the information you have acquired is critical to effective learning.
Competence graphicUnderstanding involves more than memory; it requires us to think about what we are learning and make sense of it in terms of putting it to use. Without understanding how relevant the subject matter and the learning is, much of what we learn through memorization would have little use and is likely to be soon forgotten.
In real learning situations, knowledge, understanding and thinking are the primary components of learning. The three do not occur as separate processes, but are dynamic and mutually support the overall learning process. When we acquire more knowledge, think better about we are doing and practice more, we tend to become more competent.
Competent performance develops from the acquisition of appropriate knowledge, good thinking and doing – over time. Different types and levels of competence will require more or less knowledge, thinking and doing. Effective learners are competent at acquiring knowledge, developing understanding through good thinking and applying these in doing.
If you or someone you know is charged with making training stick at your company, share this blog with them!
Still learning,
Honey

Friday, August 22, 2014

Speed Up Your Cyberspace Search Skills


Like you I am always trying to save time when I am searching the Internet for help and information. I asked our IT/Project Coordinator, Maarten Cappaert, for some helpful tips and short cuts when doing a search on the Internet and check out what he came up with!
Google Search Tips (Part 1 of 2)
Want to enhance your searching skills and get the results you are looking for in a flash? Here are some quick tips, each with an example of how to use them.
  • Want to look for something specific? Use quotation marks around your topic:
    Sales Training will get more targeted results compared to Sales Training
  • If you want to exclude something from your search results, use a minus symbol.
    Bank -”Credit Union will hide all results for credit unions and just show you banks.
  • If you want to search only on a specific site, use site: followed by the site you want to search.
    boot camp site:interaction-training.com
  • If you are looking for other sites that mention something from your own site, use link:boot camp link:interaction-training.com
  • Looking for something in a specific range? Place two periods between your lowest and highest value.
    Ford Explorer 2004..2005
  • Looking for a PowerPoint presentation? Tell Google just that by adding filetype:PPT to your search query. This works with other file types too!
If remembering all these search keys is a little daunting, you can also use the easy-to-fill-out form at www.google.com/advanced_search to do exactly the same, plus some additional, less common tricks!
Next time, Maarten will share about Google’s Smart Search features.
Thanks, Maarten!
Still learning,
Honey

Wednesday, August 13, 2014

Crimes At The Teller Window




Crimes committed at a teller window occur most often by a new account holder or by an impostor posing as someone else. The favorite location for this type of perpetrator is the drive-in. A quick getaway, in addition to the added distance between teller and customer, make the drive-in the ideal place for con artists to try new tricks. A quick getaway, in addition to the added distance between teller and customer, make the drive-in the ideal place for con artists to try their hand at stealing without a gun. These are just two of the motivating factors that prompt crooks passing as customers to use the drive-in to try the newest scam. For example, depositing stolen checks in a new account is one of the oldest tricks in the book still used by con artist today.
 
Investigate checksWhat should you look for? Always examine checks to be certain the payee name and the account holder name are exactly the same. If not, stop. Most likely you should not accept the check for deposit. Take this case for example: What would you do is someone opened an account six weeks ago under the name of John Cameron, and today, he comes through the drive-in to send in a check payable to Cameron for deposit?
 
When you inquire about the payee on the check the depositor says, “I have a small consulting business on the side and some of my clients send me checks payable just to ‘Cameron’. It happens all the time, it is no big deal. I just want to deposit it into my checking account.”
 
Do not accept this check for deposit without an officer’s initials. It is possible the customer’s story is legit; however it is also possible this is a case where checks payable to a business have been stolen. Perhaps the thief has access to the business and is stealing accounts receivable payments.
 
It could take weeks, even months, for the business to discover what is going on. In the meantime, the thief has deposited numerous checks amounting to thousands of dollars, withdrawn all the funds, closed the account, and moved on to another institution to pull his trick on another unsuspecting teller.
 
Still learning,
Honey