Four Essential Elements of Lead Management

A system of motivation that I am a student of is called, Choice Theory. It is the premise for understanding why all of us do what we do, when we do it.  Want to learn how to succeed at leading others?  Check out this four elements of Lead Management and join me for Supervisor Boot Camp.  Check out our calendar.

•  The leader engages the workers in a discussion of the quality of the work to be done and the time needed to do it so that they have a chance to add their input. The leader makes a constant effort to fit the job to the skills and the needs of the workers.

• The leader or a worker designated by the leader shows or models the job so that the worker who is to perform the job can see exactly what the manager expects. At the same time, the workers are continually asked for their input as to what they believe may be a better way.

• The leaders asks the workers to inspect or evaluate their own work for quality, with the understanding that the leader accepts that they know a great deal about how to produce high-quality work and will therefore listen to what they say.

• The leader is a facilitator in that he shows the workers that he has done everything possible to provide them with the best tools and workplace as well as a non-coercive, non-adversarial atmosphere in which to do the job.

Lead management is the basic reform we need to generate quality and increase productivity. It is the way to manage, coach and lead others so that the worker stays motivated. Motivation is an internal thing it comes from within. Regardless of where it comes from, supervisors are expected to lead the team to perform more efficiently and effectively.

 

Still learning,

 

Honey

Teller Coaching

Successful supervisors coach their team towards achievement.  A bank teller equipped with great training and superior coaching will find success.   In an atmosphere where team members can fully use their skills, knowledge and creativity, they reach the goals of the department and the company. The supervisor’s job is to encourage the team, organize  ongoing work with clear direction and specific goals.

Learn to use the strengths of each team member. Challenge them to build a plan and execute it.  Help them to see the value of what they do and how that value relates to the success of the team.

A supervisor who doesn’t know how to coach their teller line, tends to hover.  Hovering over the teller line can make the tellers feel anxious.  That anxiety will show when they are talking with customers.  I have put together a webinar to help supervisors learn to encourage their teller line towards greater efficiency and customer service excellence…and stop hovering.

Learn more about this webinar by clicking here:

“Start Coaching and Stop Hovering Over the Teller Line”

Still learning,


Honey

www.interaction-training.com