Showing posts with label train the trainer. Show all posts
Showing posts with label train the trainer. Show all posts

Wednesday, January 7, 2015


Grab that Frog and Be Done with It!


I was reminded recently of something Mark Twain is reported to have said, "Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day.”

Procrastination is always lurking in the shadows ready to grab my thinking.  When procrastination rules I grow my dread list versus my get it done list.  It’s a tricky thing when you have a dread list. This is the list of what I am convinced I should do but appear committed to find ways or excuses to block me from getting that list wiped out.  The bigger the dread list the greater the procrastination.  Procrastination is barrier to accomplishing priorities.

At our Train the Trainer Boot Camp bank and credit union training professionals often share stories about the progress that gets underway when procrastination doesn’t rule at their company.  Some trainers are people-oriented while others are detail-oriented.  In a financial institution almost every job requires plenty of both.  Here’s the dilemma: if you are a people person, you dread aspects of the detail that is required of you. If you are a detail person, you dread some of the people engagement that comes with your job.

Put an end to feeding procrastination with dreaded intentions and start each day with a list of priorities that foster wiping out dread.

Grab that frog first and be done with it!  Do the unpleasant but important tasks first.

Still learning,

Honey

Tuesday, December 30, 2014

Supervisor Training Effectiveness: Best and Worst Practices
Managers and supervisors are promoted or hired in to lead. There is still a myth prevalent in the work world that placing someone in a leadership role makes them a leader. Truth is that much like playing the piano or a sport, excellence at supervision requires training, coaching, practice and feedback.
 
When your company invests in the time, talent and resources to conduct supervisor training it needs to be evaluated for effectiveness.

Best Practices

  • Involve all stakeholders (training designers, a few of the candidates for the training, executives, participants’ managers, HR, external providers). The job of the stakeholders is to clarifying who is responsible for training effectiveness. That would be all the stakeholders. The trainer owns design and delivery of the training. Who is the responsible party for the effectiveness of the training? The answer is simple. The stakeholders.
  • With the stakeholders, establish before the training is designed or conducted how success will be measured.
  • Make certain all stakeholders have shared and created a clear picture on expected outcomes.
  • Designate a resource to collect, track, analyze, and communicate findings to build the business case for the value of the training, or build the case for modifications to the training.

Worst Practices

  • Provide supervisor training based on the expectations of only a few. Involvement and input must require accountability with all stakeholders, not just the trainer or the learners.
  • Expect training to be a sole solution. Training is not like a vaccine or baptism.
  • Determine evaluation strategies after the training has been completed.
  • Select outcomes that cannot be measured.
  • Use evaluation data to cast blame and point fingers versus to modify and improve the training content and approach.
  • Share evaluation results and data with a limited few key parties and not with executive management.
  • Most companies, banks and credit unions for example, track everything that matters in their business. Are they, are you tracking training? 
 
Still learning,
Honey

 

Tuesday, September 16, 2014

They Just Don't Get It!


How long has it been since you've said that? We have all been there, that's for sure. When we find ourselves thinking or saying 'someone doesn't get it' there’s no doubt our bell has been rung! Has your bell rung lately?
I used to hang out in the “I am frustrated about you lane” a little too much. It's a stressful place if you're there very long. I am well acquainted with the bell ringing and so is everyone else that manages or trains other people! Or works with the public! Or attempts to live with other people! Or drives in traffic!
So here's what I found out. It never dawned on me that I could choose whether or not to frustrate! Everything I do is motivated by my conscious or unconscious belief that it's in my best interest. The issue becomes – okay, just how do I learn what is and what isn't in my best interest. The key is gaining and maturing the knowledge I use to self-evaluate and self-correct.
I have learned a great deal about self-evaluation and self-correction techniques. I was taught by the masters - William Glasser, MD and Bob Wubbolding, EdD of a process duped WDEP. The acronym stands for:
  • Wanting – what do I want?
  • Doing – what do I need to do to get it?
  • Evaluating – is the want good for me? Is what I am doing helpful?
  • Planning – what will be my plan to get what I want?
Both men are accomplished authors. Dr. Glasser, an internationally recognized psychiatrist who is best known as the author of Choice Theory, a method of psychotherapy he created in 1965 and that is now taught all over the world. Dr. Wubbolding is the premier teacher and practitioner of this theory. I completed the Glasser Institute's three year program and obtained certification in Reality Therapy several years ago. I teach WDEP every opportunity that comes my way.
Speaking of teaching... if your job includes training others, join me for Train the Trainer Boot Camp and you will find out that there are critical factors in transferring training to learning. Put an end to people driving your crazy because you have trained them, you have told them and they didn't learn! It’s time to hang up your bell!
Still learning,
Honey

Sunday, September 7, 2014

Clear a Path for Training to Stick


In all service industries, like a bank or a credit union, well done training can help build more business. Untrained or unskilled staff can run business off. Bank and credit union trainers have their hands full trying to build and provide training. Especially meaningful, effective training that fits a tight time frame and doesn't impede the work flow when people are pulled off the job to attend learning opportunities.
These same trainers need training. Invest in your trainers by providing them with what they need to contribute to the quality of learning at your company! Train the Trainer Boot Camp will give your trainers what they need in order to map out the training route and get the company to the destination that is spelled out in your vision and strategic plan!
When it comes to quality training, training that sticks, set your sights on your destination, map out the route and pay the toll. Clear a path for training to become a rock solid contributor to your culture, efficiencies and bottom line.
Everyone invested in your company hopes that the staff – from top to bottom - is well-trained. Are you using hope and luck as your strategies for making training a priority or do you enjoy the comfort that comes with developing well-heeled, training professionals, strategic goals and a strongly communicated plan? I am sure you would agree you need to rely on more than hope when it comes to people knowing how to do their job so that the company can build a well-earned reputation for excellence among customers, regulators, peers, investors and the community.
Let me ask you this, at times do you find yourself thinking we sure are lucky that we have people who know what to do and how to do it? Certainly, being grateful for the talent and skills of the staff is admirable and a best practice when expressed. However, should the hope and luck strategies crash, you will be even more grateful you aren't working in a hospital!
Why wouldn't the company want to take the same stance as a highly respected hospital or a well-run restaurant when it comes to training? Training is about preventing problems, solving problems, enhancing confidence and building collective and individual intelligence. Give your trainers the support they need so they can help clear the path for training to stick.
Still learning,
Honey

Tuesday, August 26, 2014

Get Your Learning On!


In the most basic sense learning involves acquiring new knowledge, skills and attitudes that result in some change in our ability to do something. In competence-based training we seek to promote a change that results in greater competence to perform certain desired work functions.
Much has been written about how individuals learn. What’s been your experience learning? How have you learned in different learning situations? I attended an Accelerated Learning Workshop and was taught how to improve my reading skills. The instructor introduced a theory about speed reading, gave us an example of how it worked and then had us do an exercise. I knew I could benefit greatly by improving how well I retained information and how fast I could read. Then he paired us with a learning partner and we did additional exercises around reading and retention and then discussed the exercise with our learning partner. I still use much of what I learned in that workshop today.
In our upcoming Train the Trainer Boot Camp, attendees will be pumped about learning techniques, tips and approaches that help get the learning on when they conduct training!
Learning is often for the practical purpose of developing competence in an activity. This could be work related, such as learning how to complete a procedure; or it could be for fun, such as learning to play a card game. Learning in these situations involves actually doing the activities, and improvement in performance requires practice over time.
All learning involves the acquiring of some knowledge, though the extent of this would vary depending on what is to be learned. Learning a new language, for example requires much knowledge acquisition. However, even in skill-based activities like playing tennis, there is still important knowledge to be acquired for effective performance, for example, the rules of the game. The key process in knowledge acquisition is memory.
However, the mere acquisition of knowledge in itself is often not sufficient for effective learning. Learners need to make sense of what they have learned and know when, where and how to use this knowledge. In most cases, understanding the information you have acquired is critical to effective learning.
Competence graphicUnderstanding involves more than memory; it requires us to think about what we are learning and make sense of it in terms of putting it to use. Without understanding how relevant the subject matter and the learning is, much of what we learn through memorization would have little use and is likely to be soon forgotten.
In real learning situations, knowledge, understanding and thinking are the primary components of learning. The three do not occur as separate processes, but are dynamic and mutually support the overall learning process. When we acquire more knowledge, think better about we are doing and practice more, we tend to become more competent.
Competent performance develops from the acquisition of appropriate knowledge, good thinking and doing – over time. Different types and levels of competence will require more or less knowledge, thinking and doing. Effective learners are competent at acquiring knowledge, developing understanding through good thinking and applying these in doing.
If you or someone you know is charged with making training stick at your company, share this blog with them!
Still learning,
Honey

Monday, April 7, 2014

Mind Map - Best Tool in My Training Toolbox




I am a major fan of mind mapping, I don’t know a tool I use that is more helpful when I want to construct a plan or teach others to retain information. 

In every workshop I do today I teach my participants how to mind map.  It is spelled out in my latest Supervisor Manual.  Recently in Virginia while doing a Train the Trainer program the response to mind mapping was very enthusiastic.   
Randy Nicely, Vice President/Director of Training & Development with Valley Bank in Roanoke sent me the following email:

“Good afternoon Honey.  I wanted to thank you again for sharing your expertise and experiences with me at the VBA training sessions.  I benefited greatly by attending both the Train the Trainer session and the Branch Leadership session.
I immediately began using Mind Mapping in my FSR School to assist them with product knowledge.  It is a great way for them to categorize information about a product (free, rewards, qualifications, non-qualifications, ancillary services, etc.).  They can self-test their knowledge at any time and then compare what they remembered to our Product Profiles we provided in training.  

I plan to revisit your material, my many notes and my Action Plan after I teach one more FSR School this week.  You and Janice provided some excellent reminders as well as many new things for me think about as I continue to develop the training program here at Valley Bank.  

I have registered for your newsletter and I look forward to attending future training sessions with you.”

All of us that train others, appreciate unsolicited testimony.  Thank you, Randy!

Put mind mapping to work for you!

Still learning, 
 

Honey

Thursday, March 27, 2014

FREE Bank Training CDs



How do you manage training at your bank or credit union?  It is a challenge to build training and then to pull people together to present needed training and information. It can be an exhausting juggling act of preparing training material, bringing in outside trainers, pushing people to online training resources or a combination of all of those things.

A popular way to train today is with webinars.  You can create internal webinars, register for live webinars from providers on key topics your bankers need or purchase a previously recorded webinar.

One of the most beneficial aspects of the webinar format is the recording feature.  Creating a CD ROM or being able to access a previously recorded webinar as a download means you can make the training accessible on a more flexible schedule.

Many of our clients tell us that the recorded version of a webinar enables them to provide training in a more convenient arrangement that is well-received by both the learner and the learner's supervisor.  A supervisor may resist your attempt to train their people when you pull them away from regular duties for training.  Overcoming resistance by supervisors is a part of the trainer's job.  Instead of pulling people off the job,  provide a training CD or a link.   The supervisor can then schedule the training for each team member at a convenient time.

InterAction Training  has a list of topics aimed at helping you get easy, convenient and affordable access to CD ROM training. Check them out here.

Make Training Stick Tip
When you create a learning library also create a discussion sheet on each recorded webinar that asks the learner to make notes of key points they were introduced to or reminded of as they participated in the training.  Then follow up with a one-on-one or team discussion concerning the training.

Still learning,

Honey
www.interaction-training.com

Friday, March 21, 2014

Need Job Satisfaction?

There are long lists of things that contribute to employee satisfaction.  One thing that gives confidence to an employee is to clearly know what they are to do and how to do it.  The astute company learns that happy workers work more effectively than unhappy workers.   Job satisfaction is elevated by the effectiveness of the employee. It is a cycle and all three parts of the cycle feed off one another.

One key component of working effectively is training.  How employees learn what is expected and how they are trained and coached to deliver expectations is the collective responsibility of the trainer, the supervisor and the learner.  A common misperception is that the burden of training falls on the shoulders of the training department.

1.     Stay in the real world…training is not the sole responsibility of the trainer
2.     Employee learning and effectiveness requires commitment from all four stakeholders – the trainer, the learner, the supervisor and the owner
3.     Solicit the support of a champion – as high up the food chain as you can go.  The Champion of Employee Satisfaction needs to be the CEO.
4.     Supervisors must be trained on how to coach and teach the staff on self-evaluation regarding effectiveness.
5.     Encourage human resources to interview for talent that has a very high need for job satisfaction.  Key question in the job interview, “How important on a scale from 1-10 (highest ranking is a 10) is it for you to obtain job satisfaction?”  Would you really hire someone that said “4”?  Probably not.  Asking that question lays the groundwork for the supervisor and the trainer to say to the learner – I am here to help YOU get what YOU want – exceptional job satisfaction.

The two most popular programs I conduct today are Supervisor Boot Camp and Train the Trainer workshops.  These programs deliver high impact learning that the participant immediately takes back to work.  As the participant implements the learning they learned they find it elevates their own and others work more effectively.

Supervisor Boot Camp teaches supervisors to coach.  Train the Trainer Boot Camp teaches those with training responsibilities how to elevate their effectiveness.  Both are scheduled for this summer in Houston. Plus, Supervisor Boot Camp is scheduled in 14 locations this year around the country offered by various state banking associations.   In April, I will be presenting a two-part Train the Trainer webinar that trainers and supervisors alike will benefit from!  In order to learn more about the programs we offer, email me honey@interaction-training.com.

I teach what I need to learn…I am a happy worker…I am focused on how to be more effective and I have exceptional job satisfaction.   Want to learn how to be a happy worker?  Join me for training!

Still learning,
Honey