One key component of working effectively is training. How employees learn what is expected and how they are trained and coached to deliver expectations is the collective responsibility of the trainer, the supervisor and the learner. A common misperception is that the burden of training falls on the shoulders of the training department.
1. Stay in the real world…training is not the sole
responsibility of the trainer
2. Employee learning and effectiveness requires
commitment from all four stakeholders – the trainer, the learner, the
supervisor and the owner
3. Solicit the support of a champion – as high up the
food chain as you can go. The
Champion of Employee Satisfaction needs to be the CEO.
4. Supervisors must be trained on how to coach and teach
the staff on self-evaluation regarding effectiveness.
5. Encourage
human resources to interview for talent that has a very high need for job
satisfaction. Key question in the
job interview, “How important on a scale from 1-10 (highest ranking is a 10) is
it for you to obtain job satisfaction?”
Would you really hire someone that said “4”? Probably not.
Asking that question lays the groundwork for the supervisor and the
trainer to say to the learner – I am here to help YOU get what YOU want –
exceptional job satisfaction.
The two most popular programs I conduct today are Supervisor
Boot Camp and Train the Trainer workshops. These programs deliver high impact learning that the
participant immediately takes back to work. As
the participant implements the learning they learned they find it elevates their own and others work more effectively.
Supervisor Boot Camp teaches supervisors to coach. Train the Trainer Boot Camp teaches
those with training responsibilities how to elevate their effectiveness. Both are scheduled for this summer in
Houston. Plus, Supervisor Boot Camp is
scheduled in 14 locations this year around the country offered by various state banking associations. In April, I will be presenting a two-part Train the Trainer
webinar that trainers and supervisors alike will benefit from! In order to learn more about the
programs we offer, email me honey@interaction-training.com.
I teach what I need to learn…I am a happy worker…I am focused on how to be more effective and I have exceptional job satisfaction. Want to learn how to be a happy worker? Join me for training!
Still learning,
Honey
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