Who Cares?

“People don’t care what you know until they know that you care.” John Maxwell

If you have some authority over another at your work a critical component in building a team is having compassion.

Team members support each other.  Team members rejoice when another hits a homerun.  Team members work together. In other words, team members care about each other. As a leader in a team you need to exhibit the characteristics you’d like your team to have. 

In the financial industry the teller line is a team.  The supervisor needs to be compassionate and understanding even with challenging team members.  In order to grow a team, the supervisor must learn how to coach.  A coach will assess the strengths of each team member and put him or her in position to best use those strengths.  A coach will also work on minimizing weaknesses within the team.

 

In a teller line, the supervisor must observe how the tellers are interacting with customers so they can encourage and/or correct as needed.  What they don’t need to do is hover.  Hovering supervisors can sabotage their efforts.  Hovering shows a lack of respect and trust in an employee.  A coach, on the other hand, has had a hand in training the team. A trained team is more predictable, trustworthy and respectable. 

A coach respects and encourages their team towards success.  Be a supervisor who coaches with compassion, excellence will follow.

Still Learning,

Honey

Learn more about this webinar by clicking here:

“Start Coaching and Stop Hovering Over the Teller Line”