If you have some authority over another at your work a critical
component in building a team is having compassion.
Team members support each other. Team members rejoice when another hits
a homerun. Team members work
together. In other words, team
members care about each other. As a leader in a team you need to exhibit the
characteristics you’d like your team to have.
In the financial industry the teller line is a team. The supervisor needs to be
compassionate and understanding even with challenging team members. In order to grow a team, the supervisor
must learn how to coach. A coach
will assess the strengths of each team member and put him or her in position to
best use those strengths. A coach
will also work on minimizing weaknesses within the team.
In a teller
line, the supervisor must observe how the tellers are interacting with
customers so they can encourage and/or correct as needed. What they don’t need to do is
hover. Hovering supervisors can
sabotage their efforts. Hovering
shows a lack of respect and trust in an employee. A coach, on the other hand, has had a hand in training the
team. A trained team is more predictable, trustworthy and respectable.
A coach
respects and encourages their team towards success. Be a supervisor who coaches with compassion, excellence will
follow.
Still
Learning,
Honey
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