Excessive Expectations

A client comes into a bank or any place of business with an expectation.  So it is to your advantage to recognize from the start everyone that walks into your bank comes in with a bag of expectations.  Figuring out expectations and meeting those expectations can be quite challenging.  Some people want to be greeted, some want to be left alone.  

Some places are great at greeting every client that comes in the door. That is key.  I don’t think anyone is offended by being greeted kindly.  Even if the employee is busy, an acknowledgement lets that customer know that you noticed their entrance.   

Seek out training on elevating your Customer Service Expertise!

After the greeting, a customer service representative must be astute to figure out if a customer wants to be engaged or left alone to do self-serve banking.  Be available and let them know you are there to answer any questions should that be needed. 

Every time you figure out a customer’s expectation and meet that need you begin a relationship that could solidify a customer for life. 

Hoping your weekend meets all your expectations.

Still learning,

Honey  

InterAction Training

20826 Sweet Violet Court

Humble, TX 77346

281-812-0211