Pave the Way to Quality Training

As you work to get your bearings with your training strategy answer these thought-provoking questions:

Does your bank have a route for each staff person to take to become trained on what they are expected to deliver? 
 
Do you protect your investments in the latest, razzle-dazzle products, phone systems, A/V equipment, software applications and updates with a training plan?

Have you added up all the expense that’s come with every new product you’ve added to the mix in the last seven years?  Brace yourself because it will be staggering.  Share those numbers bank wide so that everyone realizes the investment the bank has made to remain competitive. 

 

 

Review that list of newer products and inquire about the acceptance by both customers and your bankers. If your staff lacks confidence in a product or don’t know the features, benefits and advantages of a product they will remain mum on the subject.
 
Do you spend countless hours conducting due diligence on a potential acquisition or selecting a new core processor and then only the minimum on developing internal experts who can train the troops?
 
Are all the procedures in the bank written out and tested by users?  Don’t wait to train until this is done but do include this major undertaking in your training plan’s long term goals. You must create written, usable procedures for all major functions of the bank and name an overseer who acts as the gatekeeper to update and alert the troops when change occurs.  Written procedures are the core of consistency and continuity. 

Take the steps necessary to craft your training travel plan so that you can drive professional development right into the very heart of your bank’s culture.   As you map out your route stay alert for a few curves and occasional icy conditions. Pay the toll and pave the way with a standard of excellence so that quality steers the competence and confidence of your team.

Still learning,

Honey