Coaching is a powerful approach to developing tellers. Coaching focuses on improving job skills and knowledge. Through routine coaching you can help the teller explore and evaluate what will be the best choices in order to maintain an attitude that compliments how they interact with others. One-on-one coaching says to the teller “what you do and how you do it matter”. It creates visible, concrete evidence of your commitment to helping the teller line excel.
Tune in today or buy the download for my webinar, Start Coaching & Stop Hovering Over the Teller Line.
Make time to coach. You will find coaching a powerful tool for teaching others how to go about building meaningful relationships and choosing empowering behaviors that improve job performance.
Coaching is when you reinforce what is expected and review performance outcomes. What have you conveyed to the teller about expectations? Be certain your teller line knows what is expected of them in these categories. Be certain you inspect what you expect.
1. Accuracy
2. Balancing
3. Procedures
4. Managing Change
5. Dependability
6. Exceptional Service
7. Salesmanship
8. Knowledgeable
9. Resourcefulness
10. Accountability
Email me I have a great free tool for you called the Coaching Session Form. You will want to use this form in preparing for and conducting your coaching sessions as well as documenting what transpired.
Still learning,
Honey
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