The Teller Line

Coaching is a powerful approach to developing tellers.  Coaching focuses on improving job skills and knowledge. Through routine coaching you can help the teller explore and evaluate what will be the best choices in order to maintain an attitude that compliments how they interact with others.  One-on-one coaching says to the teller “what you do and how you do it matter”.  It creates visible, concrete evidence of your commitment to helping the teller line excel.

Tune in today or buy the download for my webinar, Start Coaching & Stop Hovering Over the Teller Line.

Make time to coach.  You will find coaching a powerful tool for teaching others how to go about building meaningful relationships and choosing empowering behaviors that improve job performance. 

Coaching is when you reinforce what is expected and review performance outcomes.  What have you conveyed to the teller about expectations?  Be certain your teller line knows what is expected of them in these categories.  Be certain you inspect what you expect.

1.     Accuracy

2.     Balancing

3.     Procedures

4.     Managing Change

5.     Dependability

6.     Exceptional Service

7.     Salesmanship

8.     Knowledgeable

9.     Resourcefulness

10. Accountability

Email me I have a great free tool for you called the Coaching Session Form.  You will want to use this form in preparing for and conducting your coaching sessions as well as documenting what transpired.

Still learning,

Honey

Coaching Yourself & Others - It's a Process

You’ve dedicated a spiral notebook with five sections to this endeavor called, Coaching Choices. 

Step 1 Wanting

Coaching yourself begins with identifying what you want to have in your life, keep in your life, work for in your life, and discovering what you have that needs attention and what you might need to give up.  You will be adding to your wants and adjusting your wants so the first section is for your ongoing work about what you want.

Utilize the other four sections of your notebook to create four separate categories.  Write on the section dividers the subject headings.  Here are categories you can consider:  

Relationship Matters

            Family

            Friends

            Work

            Others

Health and Welfare

Spiritual

Work

Financial

Fun, Fears and Feats

            Pleasure

            Learning

            Avoiding

            Achievements

Planning

            Prioritizing

Overcoming obstacles and objections

            Boundaries

Next, select your first set of ten “wants” you are ready to go to work on and stop there.  Each of the ten will need to be shaped into a goal. 

Coaching Choices continues with what you need to know about goal setting.  This is a process that can change your life, improve your personal and professional effectiveness and ramp up the quality of your relationships.  Are you willing to engage in the process?

Goal setting is coming up next…

Still learning,


Honey

Relationships that Aren’t Working at Work

Stressful situations on the job can take a toll on your happiness meter and your success.  We don’t get to pick who we work with, “those people” just come with the deal, with the job.   Maybe you have a relationship at work that isn’t working or maybe one that has room for improvement.  
 

If you’d like to help make a relatlionship at work end up working better here are some questions for you to ponder.

How important is the relationship to you?

How do you know it’s not working?

How does the “not working” factor impact your performance?  What about your effectiveness?

What do you think will happen if the “not working” factor is never resolved?

If in the past, you’ve talked this up with others (other than the person involved) in the workplace are you willing to stop talking about it on the job?  Who could you talk to that isn’t on the payroll who could help you manage your feelings and help you create a plan around this?

How willing are you to do something about the situation? 

What are three things you think you could do that would improve the situation?    What are three things you could stop doing that would improve the situation?

When would you be willing to start doing something positive about the situation?

Is it possible you can be effective and enjoy your job even if the “not working” issue doesn’t improve?

If your feelings about the issue have escalated to resentment about how long are you willing to stay resentful?

Tune in tomorrow and I will help you with some answers to these key self -evaluation questions.

Still learning,

Honey