I offer free training materials through my web store. I enjoy training and am always looking for ways to pay it forward. You can’t know how to improve something unless you know what is not working. I have developed many surveys that will help a bank or credit union supervisor find weak spots in their customer service.
Here’s a list of free stuff up at my web store right now: The Teller Observation Form, The Drive Thru Teller Form, Customer Management Form, Training Diagnosis Survey, Supervisor Self Evaluation Survey and the Team Effectiveness Survey.
Take a moment and download some or all of these free surveys. Use them and encourage your co-workers towards excellence. They will enjoy their work more thoroughly when they do their job with excellence. Customers will recognize the improvement. Everyone comes out ahead.
Still learning,
Honey Shelton
http://www.interaction-training.com
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Thursday, November 4, 2010
Free Stuff
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